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Shipping

Within Australia
We use Direct Freight Express as our preferred carrier. You must provide a business address for delivery where someone will be available to sign for receipt of goods during business hours. If you have limited opening hours, please note this in the comments section at the bottom of your order. If we are delivering to a home address, please let us know if the parcel can be left in a safe place such as a verandah or next door. The cost of delivery is not included in the listed price, nor in the total shown on the website. The cost will be added to your invoice after packing and weighing your order. If you would prefer to use an alternative shipping method, please provide details of your preferred carrier and account number and we will arrange delivery on your own account.

Outside Australia
In general, because of the high cost of freight and risk of breakage, we do not ship outside Australia. Please remember that all of our products are imported from Japan, so it is more economical for overseas buyers to find a local importer of Japanese goods.

We do ship our light weight and less breakable items to New Zealand and countries in the South Pacific. In these cases we will use Australia Post. We will charge postage at cost. A quote for postage to your country will be provided before we ship your order.

If you are arranging your own consolidation at an Australian port (e.g. Sydney, Melbourne) we can arrange delivery to your shipping agent. We can provide all necessary documentation such as AGAL certificate of lead/cadmium testing for ceramics.